Current Project:
Guest Experience Assessment
Phipps Conservatory and Botanical Gardens
Pittsburgh, Pennsylvania
End-to-End Experience Venue Audit: Evaluate visitor journey mapping and touchpoints to optimize venue flow and wayfinding.
Strategic Diagnostic Insights: Identify key friction points and uncover high-value revenue opportunities.
Operational & Resource Optimization: Review frontline workflows and staffing deployment to eliminate bottlenecks and enhance venue throughput.
Cultural Service Alignment: Analyze organizational alignment, define clear employee responsibilities, and foster a sustainable, service-first culture.
Operational Projects
Abraham Lincoln Presidential Museum, Springfield, Illinois: Operations Planning
Atlantis Submarines Vancouver, British Columbia, Canada Strategic Business Plan, Operations
Battleship USS Missouri, Pearl Harbor, Hawaii: Operations Evaluation & Development Planning
Big Sur California State Park, Big Sur, California: Operations Evaluation
Blue Hills Ski Area, Canton, Massachusetts: Overhaul core business and venue operations.
Everland Resort, Seoul, Republic of Korea: Strategic Business Plan, Operations & Master Plan Evaluation
Experience Music Project Museum, Seattle, Washington: Operations
Fashion Island Retail Center, Newport Beach, California: Guest Experience Evaluation
International West, Entertainment District, City of Garden Grove, California: Market Analysis, Conceptual Master Plan, Development Strategy
Irvine Spectrum, Retail Center, Irvine, California: Guest Experience Evaluation
Lee Canyon Ski Area, Las Vegas, Nevada: Operations continuity during management transition.
Miami MetroZoo, Miami, Florida: Expansion Master Plan, Feasibility Study
National Cowgirl Museum, Dallas, Texas: Operations Evaluation
New York Olympic Authority, Lake Placid, New York: Operational and guest experience (GX) plans for facilitlies an attractions capital investments.
Old Tucson Studios, Theme Park, Tucson, Arizona: Master Plan Development and Operations Planning
Pacific Science Center, Seattle, Washington: Operations Evaluation
Pearl Harbor Visitor Center, Honolulu, Hawaii: Concept Redevelopment, Strategic Business Plan & Operations
Science City at Union Station, Kansas City, Missouri: Operating Plans Development
Sea Life Park, Oahu, Hawaii: Operations & Guest Experience Evaluation
Seattle Space Needle, Seattle, Washington: Operations & Guest Experience Evaluation
Stennis Space Center, Visitor Center, Stennis, Mississippi: Concept Planning, Operations Planning
Vanguard Sailboats, Portsmouth, Rhode Island: Integrated sales and customer service support system
Development Projects
California Lakes Resort, Hemet, California: Concept & Master Plan Development, Feasibility, Business & Guest Experience Plan
Elvis Presley Ranch Resort, Horn Lake, Mississippi: Concept & Master Plan Development, Economic Analysis, Guest Experience & Operations Plan
EPIC Adventures Resort, Kingsland, Georgia: Concept, Master Plan, Feasibility Analysis, Guest Experience & Operating Plans
Gateway Entertainment District, City of El Mirage, Arizona: Concept Definition & Validation, Development Strategy for mixed use entertainment destination
Hawaii Loa Theme Park, Ko Olina, Oahu, Hawaii: Concept Development, Feasibility Analysis, Business Plan
Magyar Theme Park, Budapest, Hungary: Concept & Master Plan, Feasibility Analysis
Riverhead Resorts, Long Island, New York: Concept Development, Feasibility Analysis, Financial Model, Master Planning, Program Management, Operations Planning
